Shipping policy

Shipping Policy

Last updated: September 29, 2026

Processing time

Orders are processed within 1–3 business days after payment, Monday to Friday, excluding US holidays. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Standard tracked shipping within the United States takes 7–12 business days after processing. The exact shipping cost for your order is always shown at checkout before you pay.

Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can add time.

Where we ship

We currently ship to addresses in the United States.

Order tracking

Every order ships with tracking. You'll receive an email with your tracking number once your order ships.

Wrong address, lost or stolen packages

Please double-check your shipping address at checkout. If you notice a mistake, email support@oakmend.com right away. We can update it only before the order ships.

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 7 days of the delivery date. We'll open a claim with the carrier and help you resolve it.

Damaged items

If your order arrives damaged, email support@oakmend.com within 7 days of delivery with your order number and photos, and we'll make it right. See our Returns & Refunds Policy.