Refund policy

Returns & Refunds Policy

Last updated: September 29, 2026

Return window

You can return most items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase (your order number).

How to start a return

Email support@oakmend.com with your order number and the item(s) you want to return.
We'll reply with return instructions and the return address. Please don't send items back without contacting us first; we can't accept returns without an approved request.
Return shipping costs are paid by the customer and are non-refundable, unless the item arrived damaged, defective or wrong. In that case, we cover the cost.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo or short video, and we'll make it right with a replacement or a full refund.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Original shipping charges are not refundable, except for damaged, defective or wrong items.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order.

Cancellations

To cancel an order, email support@oakmend.com within 12 hours of placing it. Orders that have already shipped can't be cancelled but can be returned under this policy.